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TERMS OF SERVICE

This website is operated by ValbrunPRO. Throughout the site, the terms “we”, “us” and “our” refer to ValbrunPRO . ValbrunPRO  offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

ACCESS TO THIS WEBSITE

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

USER’S ACCOUNT CREATION.

You are required to create an account and specify a password to use the full features on the websites. You agree to provide, maintain and update accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.

You are entirely responsible for maintaining the confidentiality of your password and your account, and you are solely responsible for all activity made by you or anyone that uses your account. If you believe that your account has been compromised, you must immediately contact us. You agree to indemnify and hold harmless ValbrunPRO for losses incurred by ValbrunPRO or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

 

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

PROHIBITIONS

You must not misuse this Website. You will not:

  • Commit or encourage a criminal offense;
  • Transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service;
  • Corrupt data;
  • Cause annoyance to other users;
  • Infringe upon the rights of any other person’s proprietary rights;
  • Send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
  • Attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
  • Breaching this provision would constitute a criminal offense and https://valbrunpro.com/ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

RЕTURN  AND REFUND PОLІСY

At ValbrunPRO, оur bіggеѕt goal іѕ to serve our роtеntіаl customers. If you’re nоt соmрlеtеlу ѕаtіѕfіеd wіth уоur order, we wіll do еvеrуthіng wе саn tо make it bеttеr!

ValbrunPRO will refund the amount of your purchase should you be dissatisfied with any stock item you bought. Simply call or email ValbrunPRO customer service and return the item in same condition as purchased in the original packaging, within 60* days of delivery. Contact our Customer service at (customercare@valbrunpro.com).

Important information about refund eligibility:

  • We are committed to making sure you are satisfied with our products. Your order is inspected prior to delivery to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases damages may occur during delivery.

 

  • To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
  • Items must be received within 60 days, customer service should be notified within 45 days of any issues

 

  • Your item needs to have the receipt or proof of purchase
  • A restocking fee of 5% will be deducted from cost of purchase if item is NOT received as purchased.

 

 

  • Please lооk оvеr уоur оrdеr as ѕооn аѕ уоu get іt іn уоur hands. If уоu thіnk that уоu’vе rесеіvеd a defective item, contact оur customer ѕеrvісе wіthіn 7 days.
  • With receipt оf your оrdеr. If you were sent іnсоrrесt items оr аrе mіѕѕіng іtеmѕ frоm уоur оrdеr, please contact our customer service аѕ ѕооn as possible ѕо we саn gеt thаt mіѕhар sorted оut for уоu!

NB: Wе don’t ассерt оr give refund bасk for a product being dаmаgеd by the buyer. Therefore, return immediately any item received as faulty.

  • If уоu have rесеіvеd a wrong іtеm, thеn please give uѕ a call  and wе will аrrаngе a suitable tіmе соllесt thе іtеm. Onсе уоur rеturn іѕ rесеіvеd and іnѕресtеd, wе will send уоu an еmаіl to notify you thаt wе have rесеіvеd уоur returned іtеm. Wе wіll аlѕо nоtіfу you оf thе approval or rеjесtіоn of уоur refund.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 business days, depending on your card issuer’s policies
  • We ensure that our products details and product specification as displayed on our website contain all the features the product has. Therefore, we advice you to read carefully the product description and product details before placing your order.

 

  • Wе do nоt exchanges unlеѕѕ thе іtеm you рurсhаѕеd is dеfесtіvе. If уоu rесеіvе a defective item, please contact us оr еmаіl uѕ on (customercare@valbrunpro.com) wіth dеtаіlѕ оf thе product and thе defect. Anу рrоduсt wіth visible damage muѕt bе nоtеd to thе dеlіvеrу service uроn receipt. Dаmаgеѕ іnсludіng concealed dаmаgеѕ muѕt bе reported wіthіn thе 7 buѕіnеѕѕ dауѕ.

 

CANCELLATION POLICY

  • If уоu mіѕtаkеnlу рlасе оrdеr аnd nоtіfу uѕ bеfоrе the order іѕ bееn рrосеѕѕеd, wе ассерt саnсеlаtіоn the current order and allow you to re-order the correct product
  • If we discover аn еrrоr іn thе price of аnу gооdѕ whісh уоu hаvе ordered, we will іnfоrm уоu of thіѕ as ѕооn аѕ possible аnd gіvе you the орtіоn оf reconfirming уоur order at thе соrrесt рrісе оr canceling іt.

WARRANTY

Thank you for your interest in the products and services of ValbrunPRO. This Limited Warranty applies to products, and only for physical goods, purchased from ValbrunPRO.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, ValbrunPRO will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Sharpening will be provided at no cost through the first year of ownership on shear based on normal wear and tear. Simply contacts us via email at customercare@valbrunpro.com with your order number and a care specialist will connect you with one of our authorized shear sharpeners closest to your location.

A 10 year limited warranty is applied to all shear purchases.

What will we do to correct problems?

ValbrunPRO will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for products purchased from ValbrunPRO is 1 years from the date of purchase.

A replacement product or part assumes the remaining warranty of the original product from the date of replacement or repair, if any warranty remains.

What does this limited warranty NOT cover?

This Limited Warranty does not cover any problem that is caused by:

Damage by customer, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click https://valbrunpro.com/privacy-policy

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ValbrunPRO , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

JURISDICTION

The US courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of, or in connection with them or their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of US.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless ValbrunPRO  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SERVICEABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce ability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Product Liability and Personal Injury Claims

Handling product liability and personal injury claims is a crucial process that every company must have in place to ensure that they can respond to these situations promptly and effectively. Below is a step-by-step process for handling product liability and personal injury claims:

Step 1: Establish a designated point of contact

Designate a person or team who will be responsible for handling product liability and personal injury claims. This point of contact should be knowledgeable about the company’s products, policies, and procedures, as well as the legal requirements for handling these claims.

Step 2: Collect and preserve evidence

Collect and preserve all evidence related to the incident, including the product involved, any documentation related to the product, any witness statements, and any other relevant information. This evidence should be secured and stored in a safe place to ensure its integrity.

Step 3: Conduct an internal investigation

Conduct an internal investigation to gather all the necessary facts and details related to the incident. This investigation should be thorough and objective and should involve all relevant departments and personnel.

Step 4: Notify the insurance company

Notify the Valbrun PRO’s insurance company about the claim as soon as possible. Provide the insurance company with all the necessary information, including the details of the incident and any evidence collected.

Step 5: Communicate with the claimant

Communicate with the claimant in a professional and empathetic manner. Provide the claimant with information about the investigation and the company’s response to the claim. Answer any questions the claimant may have, and keep them informed of any developments in the case.

Step 6: Negotiate a settlement

Negotiate a settlement with the claimant if possible. This settlement should be fair and reasonable and should take into account any medical expenses, lost wages, pain and suffering, and other damages related to the incident.

Step 7: Close the case

Once a settlement has been reached, close the case and ensure that all parties involved are satisfied with the outcome. Document the settlement and any other relevant details related to the case.

Step 8: Review and improve

Review the handling of the claim and identify areas for improvement. This review should involve all relevant departments and personnel and should lead to improvements in policies, procedures, and training to prevent similar incidents from occurring in the future.

In conclusion, handling product liability and personal injury claims is a critical process that requires a thorough and professional approach. By following the steps outlined above, companies can ensure that they are prepared to respond to these situations effectively and minimize any negative impact on their customers and their business.

SECTION 20 –

Consumer Affairs

At Valbrun PRO, we are committed to providing high-quality products and services to our customers. We believe that our customers deserve to be treated with fairness, respect, and honesty at all times. As part of our commitment to excellent customer service, we have developed this Consumer Affairs Policy to ensure that we are always meeting the needs and expectations of our customers.

Responsibility:

All employees of Valbrun PRO are responsible for upholding this Consumer Affairs Policy. This includes all interactions with customers, whether in-person, over the phone, or online. Our employees must always be courteous and professional when dealing with customers, and they must take all customer concerns seriously.

Customer Feedback:

We welcome and value feedback from our customers. We encourage our customers to provide feedback through various channels, including our website, social media, email, and phone. We take all feedback seriously and use it to improve our products and services. We also ensure that all feedback is responded to in a timely and appropriate manner.

Product and Service Information:

We provide accurate and up-to-date information about our products and services to our customers. This includes information about pricing, features, and any limitations or restrictions. We also provide clear and concise instructions for using our products and services.

Customer Privacy:

We respect the privacy of our customers and are committed to protecting their personal information. We have strict policies and procedures in place to ensure that customer information is kept confidential and secure. We do not share customer information with third parties without the customer’s consent, except where required by law.

Complaint Resolution:

We strive to resolve all customer complaints in a fair and timely manner. We have a dedicated team of customer service representatives who are trained to handle complaints and resolve issues quickly. If a complaint cannot be resolved immediately, we will provide the customer with a clear timeline for resolution.

Product and Service Quality:

We are committed to providing high-quality products and services to our customers. We regularly monitor and review our products and services to ensure that they meet the needs and expectations of our customers. If a customer is not satisfied with a product or service, we will work with them to find a suitable solution.

Conclusion:

At Valbrun PRO, we believe that excellent customer service is essential to the success of our business. We are committed to providing our customers with the highest level of service and ensuring that they are always satisfied with our products and services. This Consumer Affairs Policy outlines our commitment to customer service and our responsibility to our customers.

Questions about the Terms of Service should be sent to us at (customercare@valbrunpro.com)

 

 

 

 

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